MightyCall Business Number Service
Updated: Jun 19
What is MightyCall!
MightyCall is a complete virtual communications solution that helps businesses serve their customer better by consolidating interactions made by phone, social media and email. This allows businesses to track and respond to issues in a more efficient manner. MightyCall won numerous awards, such as the Supreme Software Award for 2017. Its primary users are small and medium-sized businesses who need a solution that lets them deliver high-quality customer service at all times.
The most important part of the MightyCall solution is an automated attendant that is able to process all calls your business receives, whether you use just one main contact number or have several local and toll-free numbers for your customers to reach you. It takes care of routing calls to the right departments and individuals within your company. MightyCall is perfectly able to handle large volumes of calls at the same time, which is a highly desirable feature if your business grows.
It comes with a vast array of premium features, such as ClickConnect, which enables you to include a direct call to action on your web pages. This makes it easier for visitors to instantly get in touch with you to inquire about your products and services, which in turn increases the chances of converting a website visitor into a valuable customer. As MightyCall works with your existing phones, including landline and mobile phone numbers, you won’t need to buy special equipment or make any changes to your existing infrastructure to use it to its full potential.
MightyCall is cloud-based and comes with an intuitive interface, making it easy to set up and use. The service also comes with access to a very helpful and knowledgeable support department should you run into any issues with it. There are apps that let you use its main features on your mobile devices. It also integrates seamlessly with a large number of third-party online services and business applications.
How does MightyCall work!
MightyCall is a virtual telephone service, which provides a SoHo client with a virtual number. Now to understand the virtual service we need to realize that it is based upon the concept of a virtual telephone number. The concept of the virtual telephone service is very simple and if performed well it is an exceptional service for small businesses as it frees up the need to man phones or an office and allows the freedom of movement to visit prospective clients or existing customers without the fear of missing any business-related calls.
Virtual systems are based upon a virtual business number which can be connected to a cloud-based incoming call answering service which will then guarantee to answer the call quickly and professionally greet the caller with a customized message and a menu of options, for example, Press 1 for Sales, 2 for Support, etc.
The clever bit though is that the caller is then transferred to an extension of their choice but in the background, the call is actually transferred to a mobile/cell phone, landline, Skype phone or VoIP phone that the business has configured for use with that extension. Moreover, more than one phone can be configured against an extension meaning that you can have more than one extension for the sales department or more than one phone listed for each employee so that no calls go unanswered.
As a result, calls incoming to the business number are transparently redirected to a list of pre-configured phones in either a hierarchical order or they can all be run simultaneously. That is essentially the basis for virtual telephone service and apart from that, the only differences in the services are down to individual features and basic monthly prices.
Why You Should Try MightyCall!
With MightyCall, you can give your business productivity a significant boost and help build a professional image of your company. This virtual phone system provides you with everything you need to build better customer relationships by being able to quickly and efficiently respond to caller inquiries.
Get the Right Phone Number for Your Business: MightyCall allows businesses to choose from local, toll-free, vanity and international phone numbers. If you have customers in different parts of the world, having numbers in their country can significantly increase the chances that they’ll get in touch with you by phone. If you want to increase the prestige of your brand, you can also request a new vanity number when you start using the service.
Of course, it’s also possible to keep your existing numbers if you prefer. This enables you to use the service to its fullest potential without having to update your marketing materials or add new contact information to your website. The MightyCall service can be made to work with any type of landline or mobile phone, which makes it suitable for businesses of all types and sizes.
A Fully Virtual Service Environment: MightyCall is completely hosted in the cloud. You won’t have to deploy any additional hardware on your premises or install special software on servers or workstations to use it. The entire service runs virtually on cloud servers provided by the developers. This makes it a lot simpler and less expensive to install compared to competing services. MightyCall also happens to be very simple to use on a day-to-day basis, so you and your team members won’t have to sit through lengthy training sessions before figuring out how it works.
Powerful 24/7 Auto Attendant: MightyCall helps you provide better customer service thanks to its virtual receptionist feature. Whenever a customer calls you, they get to choose an option from a menu to be directed to the right agent or department.
Voice mail features are available, which allows customers who reach you outside of office hours to leave a message so that you can get back in touch with them on the next business day. A voice-to-text transcription feature is offered too. It lets you see a text transcript of voice messages, which can be useful if you want to prioritize which calls you’ll be returning first without having to spend time listening to the audio messages.
Finally, social media and email tracking features give you the power to make the most out of every interaction, no matter how your customer get in touch with you. These features also help ensure that your agents have all the information necessary to resolve customer issues when they make or receive calls.
Instant Calling Widgets for Your Website: A large number of individuals are now browsing the Internet on mobile devices. MightyCall lets you take advantage of this by providing you with instant calling widgets you can embed on your website. If a visitor wants to know more about a product or service you offer before ordering, they can simply press the button and be instantly connected to your business.
Dedicated Android and iOS Apps: With MightyCall’s iOS and Android apps, you can take the service with you on your smartphone or tablet, even if you’re out of the office. The mobile apps give you the same functionality as the desktop interface, which is very practical if you frequently need to stay in touch with your customers while on the go.
High-Quality Support: Every company subscribing to one of MightyCall’s plans gets access to top-notch support by email, phone or live chat. If you ever have a question about how a feature works or run into some kind of trouble using the service, professional help is always available.